Customers

When you call a business, like a bank, with a specific topic in mind, please state all important facts at the beginning of the conversation.

Case in point:
Caller: I was told to call back after Wednesday if my brother didn't get his income tax forms from you by then. I do all his banking for him.
Me: Okay... What's his name?
Caller: (Name and address withheld.)
Me: And you are...?
Caller: (Name and address withheld.)
Me: Well, your brother's going to have to call us or come in to verify himself because you're not on this account or even in our database.
Caller: Well, he can't be doing that. He died on Monday.

You couldn't bring that up in the first place? That seems like something I should know in order to have the conversation you're looking for.

After I told Bernadette about it, she says, "Well of course he didn't get it. They don't mail up there!"
And that's why I like my boss.